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How to Protect Your E-Commerce Site from Frauds?

Zara Corner - 3rd October 2019 - 0 comments

E-Commerce Site Needs Security to Keep Customers and Its Reputation Safe!

E-Commerce Site – Irrespective of the size, shape and industry, eCommerce platforms offer limitless opportunities to increase sales, especially small businesses. But at the same time, online fraud and cybercrime are also at an all-time high.

Online fraud is a real problem.

Online fraud which is rising at a shocking rate is not new in this age of digitized transactions. Phishers, hackers, and other cybercriminals seem to be increasing quickly and not ending any time soon.

Ecommerce site fraud leads to huge loss in revenue, cash and inventory annually. Not only to online businesses that lose revenue because of mean-scheming fraudsters and hackers daily, but also to customers internationally that risk losing their social security numbers, payment card details and other sensitive data.


Today, security should be a top priority to eCommerce sites. As a business owner, you should be familiar with the Payment Card Industry Data Security Standard or PCI DSS. You should also understand the importance of your business staying in compliance.

Although the PCI DSS is a brilliant way for securing the safety of card data, there is still a lot more you can do to protect your eCommerce site from frauds.

In this article, we have compiled a list of things to protect your eCommerce site and business, and keep your customers safe!

10 Ways to Protect Your E-Commerce Site from Hackers and Fraudsters

1.Use SSL/TLS Authentication and Make Your Site PCI Compliant

Web-based attacks are increasing, and more than 30% of customers have been the victim of an attack. Using a Secure Socket Layer (SSL) or Transport Layer Security (TLS) is very important these days. It smartly encrypts the communication between the website server and the browser, and thus increases the security many times.

Having an SSL certificate on your website shows a green lock in the URL which assures your visitors and customers that the transaction is completely safe, secure and encrypted.

Ecommerce websites usually ask for sensitive information such as Internet banking password, credit/debit card details, etc. With SSL/TLS, every confidential information is encrypted before sending it to the website, which blocks spy from accessing it.

It helps significantly in maintaining the confidentiality of user’s data and information.

PCI DSS helps to protect you and your customer. It is always essential to make sure that your online store is PCI compliant.

2.Define Network Access Layers

If you own online business, it is necessary to define the network access layers for better security. Besides employees, customers, and business partners, eCommerce sites are also accessible and publicly open for hackers.

Anyone from anywhere using any device can log in to their online account and access data, and thus there is an increased risk of data breaches.

That’s why it is vital to have a physical separation between the network that only business partner can access, and the one that has sensitive customer information and data.

Corporate data must have layered security, with each layer having stronger credentials, identification and access management limitations. It will eventually prevent hackers from your eCommerce business.

You can do the following to keep hackers away from your site—

Enable two-factor authentication

Limit the number of login attempts

Ask a security question

Hide/rename the login page


E-Commerce Site

3.Make Strong Passwords Compulsory

The main reason behind the online frauds is the way hackers can access and take control of user accounts and make fraudulent purchases from them. Hackers don’t need any particular path to enter into your website; they keep observing security gaps to perform attacks.

Stronger passwords can help to stop this.

Ask your users to set a long, secure and strong password. You can also remind your customers to change their passwords on a regular basis.

Remember, passwords should contain—

  • At least eight characters
  • Letters and number (0-9)
  • Capital (A-Z) and small (a-z) alphabets
  • Special characters like @, #, etc.

Instead of passwords, you can also encourage your customers to use passphrases to help secure their accounts.

4.Use a Third-Party Payment Gateway and Monitor Transactions

If you collect payments from counterfeit sources, you may be accountable to suffer the loss for the transaction chargebacks. That’s why it is better to keep an eye out on your everyday transactions at best from a birds-eye angle.

However, you can also outsource your transactions to a third-party payment gateway such as PayPal. This lowers risk on your end and lets you focus on things you do best.

Although third party payment gateways might be a bit pricey, but it takes over a lot of the stress involved with managing and handling the transactions.

5.Ask for CVV and Use AVS

Majority of people are aware of the CVV (Credit Card Verification) number, which is usually 3 or 4 digits and found at the back of our cards. It ensures that every transaction needs the users to enter the VCC number to save yourself against counterfeit payments.

Likewise, using the AVS (Address Verification System) to agree with the credit card number to the geographical location will help protect the customer as well as you from being cheated.

6.Have Systems to Warn You Instantly About Any Suspicious Activity

It is imperative to examine and take necessary action promptly if you feel any suspicious activity is taking place on your website.

Make sure to use 2FA authentication and employee authentication tags. It will ensure that no interlopers can get access to your internal systems.

Some main indicators of frauds are—

Abnormally high quantity of order

Different IP and corresponding delivery address

Multiple orders to the same address from different IPs

Mismatch of card issuers bank and delivery address

E-Commerce Site

7.Choose the Right Hosting Provider

Hosting plays a significant role in your website’s success. Don’t choose a hosting provider merely by getting attracted to their lucrative offer. Rather, choose the one that provides essential applications and tools to build and manage an eCommerce website easily, safely and securely.

If you wish to grow your eCommerce store don’t go for shared hosting, instead, choose a dedicated server or a VPS from well-known names in the industry.

When choosing the right hosting provider, look for the following characteristics—

  • Maintain detailed logs
  • Perform regular network monitoring
  • Perform regular backups
  • Provide unified support in emergencies
  • Employs first-class encryption
  • Clear with the policies and procedures to follow in case of an attack

8.Keep Your Software Updated

Any platform or software which you are using should always be updated with the latest version. It is very crucial to have the most up to date security patches and bug fixes to ensure a hacker can’t gain access to your E-Commerce store.

9.Backup Your Data Regularly

Backing up your data is essential. If you are one of the online business owners overlooking backup your data, you are inviting a big trouble for you. What if your hard drive fails, your server crashes or your network gets affected with a virus? — you will lose all your crucial business data!

When choosing a hosting provider, ensure that they do regular backups.

10.Stay Well-Versed

Your business is your responsibility. You should stay up to date on security issues related to your e-commerce business.

You should check for security alerts from card brands, subscribe to news and update from your e-commerce platform, web host, CMS provider, etc.

We all know security is essential, but often it is ignored or overlooked in the day-to-day business. Don’t ignore the security of your eCommerce site. It takes time to build and start any eCommerce site, but a minute to destroy it.

Make Sure Your E-commerce Site is Secure

According to the Sucuri’s Hacked Website Report, the number of sites getting compromised by hackers is growing every year. By the end of 2020, the damage related to cybercrime is predicted to reach $6 Trillion!

If you are planning to start an eCommerce website or already owning one, you should update the security of your website regularly.

A Bonus Tip— Regularly Test your e-Commerce site

If you want to protect your eCommerce site from frauds and hackers, you should regularly test your website to make sure everything is working absolutely fine. This includes:

Routine Scanning— Inspect all the product pages and links of your website thoroughly to make sure hackers have not initiated any malware into an advertisement, product images or graphics of content presented by the third parties.

Professional Scanning— When it comes to safeguarding a website from risky parts of the Internet, consider hiring professional ethical hackers or cybersecurity consultants for comprehensive analysis and detecting susceptibilities in the code.

Security apps— Sometimes, excess debug code or source code itself become a way for hackers and put confidential data and information vulnerable. You must look into web application scanning tools to recognize different type of vulnerabilities such as XSS (Cross-site Scripting) or coming across potential risks in the leftover code.

Get Your E-Commerce Site Professionally Designed at Cfactory!

These were a few of the most useful ways to keep your eCommerce website protected from frauds and hackers. The fact is — your customers count on you for the security of their confidential data. They trust in you that you will look after their privacy genuinely.

That’s why, as a business owner, you need to keep a secure check on your website’s security and deliver a hassle-free online shopping experience to your customers.

Your eCommerce website design should have a user-friendly interface to ensure delivery high-quality user experience.

Are you looking for a reliable eCommerce website builder to create a website for your online store?

Cfactory is a leading web design and development company in London with an exceptional support team. We can help you build an eCommerce store for your business with an outstanding user-friendly interface and a brilliant landing page to help you gain more customers and grow your business.

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