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How social media can help my eCommerce business?


Elza - 7th August 2020 - 0 comments

The e-commerce market is getting competitive by the day, and e-commerce businesses must find unique ways to make relationships with their customers to form a loyal customer base. For any e-commerce business, website traffic is that the most significant segment, and yet it’s the foremost challenging one. Social media is playing a really powerful role today within the evolution of online shopping. An e-commerce business can leverage on the opportunities provided by the social media platforms for his or her own benefit. Per a piece of writing by Magento, 93% consumers communicate social media to assist them make buying choices, while 90% say they trust recommendations from their peers. Listed below are tactics you’ll be able to use to embrace the reach of social media for higher benefits.

Targeted Audience And Dynamic Ads

Leaving your ad open out there before of the masses isn’t such a good idea. Once you have got discovered your prospective customer base, you’ll be able to use targeting options provided by social media sites like Facebook to focus on your ads to the relevant customer base. It also provides you with features like custom audiences, lookalike audiences and retargeting. Using these targeting options, you’ll be able to reach your potential customers and interact them more effectively. Smart Targeting will facilitate your increase your ROI on Advertising to a good extent. Dynamic Product Ads may be wont to retarget customers who have earlier shown interest in your products or services. To drive more sales across devices, dynamic product ads now provide plenty of flexibility and variety in functionality to e-commerce advertisers.

eCommerce business

Using Influencers

Influencer marketing is the newest of ways to promote your brand. It is personal and has an effective reach to the audience. Mostly food, travel and fashion are the three major industries where influencer marketing is basically intensifying the ladder. Influencer marketing could be a newer and organised term for the old-fashioned word of mouth marketing. The way people work the buying process has changed because of the arrival of the net and social media. People now became more efficient in their search process, and that they search for comprehensive and authentic information online. Remember that Influencers act as brand ambassadors for the audience and thus the knowledge they put out there should be in sync with what the business stands for. Influencers may be employed in numerous ways: For product launches, reviews, engagement, campaigns, events so on.

Utilising Product Videos

The majority of internet buyers have agreed to the very fact that not having the ability to physically touch and feel the products on e-commerce websites is their least favourite a part of shopping online. this can be very true within the case of fashion and wonder industry. Product images from different angles and views might not completely explain a product’s functionality or provide a correct overview of the merchandise. Videos are the new preferred type of media and e-commerce businesses should leverage on the high acceptance of videos among customers. Product videos can help in providing a holistic buying experience to the customer and also provide a transparent overview of the various scenarios within which a product may be used. This makes it more appealing to online buyers. Not only can these videos be used for Facebook and Google advertising, but they’ll even be used for advertising on YouTube. There are various versions of video approach. Some of them are live videos, 360-degree videos, 30-second videos, time lapse videos, stop motion videos and animated or white videos. Product videos may be wont to introduce a replacement product and show how the merchandise works with other similar or commonly used products, from the brand, and to encourage conversions from existing customers.

social media | Cfactory

Engaging With The Audience

Social media for e-commerce isn’t simply about pushing across products and promotions. Many e-commerce companies fail to grasp this. Social media may be used fine for engaging audiences online through high value textual and visual content. However, social media provides numerous ways by which e-commerce brands can make online shopping a pleasant experience for consumers. you’ll be able to engage audiences through live polls, live videos, user generated content, contests and far more. Topical posts and festive posts can even be wont to attract audience attention. To garner high level of engagement, it’s important to grasp the requirement of the purchasers. Understanding this can help brands to curate content accordingly.

Social media can even be employed by e-commerce brands to produce better customer service. Nowadays, plenty of consumers search for solutions on the net and like quick communication over the net instead of researching a protracted telephony. At the identical time, brands must encourage satisfied customers to jot down reviews and rate the products/e-commerce brands. Reviews and ratings go a protracted way in building a brand’s credibility online.

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